Shipping & Refund Policy

Shipping

  • Processing Time: Orders are typically processed within 1–3 business days.

  • Shipping Methods: We offer standard shipping only.

  • Delivery Time: Most orders arrive within 3–7 business days after processing.

  • Shipping Cost: Shipping is free on all orders over $50. Orders under $50 will include a flat shipping fee calculated at checkout.

  • Tracking: You’ll receive a tracking number via email once your order ships.

  • Shipping Areas: We currently ship within the United States. International shipping is not available at this time.

Delays & Issues

  • While we do our best to ensure timely delivery, delays may occur due to weather, carrier issues, or high order volume.

  • If your order hasn’t arrived within the expected timeframe, please contact us at TreatsOrders@aapetpros.com.

Refunds & Returns

  • Eligibility: Due to the nature of our products, we do not accept returns on opened or used pet treats.

  • Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll gladly send a replacement or issue a refund.

  • Refund Method: Approved refunds will be processed back to your original payment method within 5–10 business days.

  • How to Request: Email us at TreatsOrders@aapetpros.com with your order number, photos (if applicable), and a brief description of the issue.

Questions?

We’re here to help! Reach out anytime at TreatsOrders@aapetpros.com and we’ll do our best to make things right.